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American University | Ticketing

American University | Ticketing

Safety Measures for External Guests

Katzen Arts Center & Greenberg Theatre


Throughout the COVID-19 pandemic, American University has prioritized the health and safety of our students, faculty, staff, artists, and audiences. As we return to live performances, we are actively monitoring conditions and recommendations from local and CDC officials and will continue to update our policies as circumstances require.
We will continue to closely monitor and follow all federal, state, and local guidelines and may change or update our policies as needed.
Any updates to these policies will be provided as soon as possible by communications from the Ticket Office to all Ticket Holders.

To ensure our patrons’ health and security, as well as the safety of our performers and staff, the Katzen Arts Center has implemented the following policy, in coordination with the Health and Safety Protocols of American University:

Performers may be unmasked and that audience masking, while optional, is strongly encouraged for all DPA events

Guests are asked to social distance while indoors, and audience seating will reflect this accordingly. Distanced seating will be provided so that guests will be separated from each other in the theatre space. If you have any seating accommodation concerns, please reach out to our Ticket Office for help. Please note, there will be steps up to most seats. An Usher will be available to assist you if needed.

Please do not move seats from their pre-set locations.


All guests, regardless of age, attending events inside the venue must show proof of full vaccination against COVID-19, or a negative PCR test taken within 72 hours of the start of the performance, and a photo ID.

All staff, employees, crew members, directors, and other performers are fully vaccinated prior to this production.
As unmasking is essential to most performances, we are following a strict testing protocol for students, crew, directors, and all others involved in any unmasked performance. This protocol includes:
• A minimum distance of six (6) feet will be maintained between performers and the nearest audience members
Unmasked persons will be tested two (2) times during the week leading to the first performance with the second of these tests submitted between 48 to 24 hrs before the opening performance.

“Full vaccination” means that either 14 days have passed since receiving the second dose of FDA or WHO authorized double-dose vaccines or since receiving the sole dose of FDA or WHO authorized single-dose vaccines.

Performance ticket holders who do not comply with these policies will not be admitted.


As part of our efforts to maintain safe, expedient communications and updates, all guests visiting the Katzen Arts Center will be required to provide their contact information securely to representatives at the Ticket Office. If we are notified of a positive COVID diagnosis of an audience member, we will promptly alert the appropriate offices for contact tracing.

The information gathered at the Point of Sale or at the Door will include the best contact information for each individual entering the space, including phone number, email, and address.This information will be maintained in a secure compliant fashion to maintain the privacy of each guest to the highest degree. This information will not be used for any alternative purposes beyond contingent contact tracing, and will NOT be sold, traded, or shared with any other parties after being gathered. The singular purpose allowed for the gathering of this information is to be provided for community health efforts and security.

Our programs are going digital!
In a continued effort to reduce touchpoints, our program will be completely digital. You can access this through QR codes placed around the lobby and on the back of theatre chairs. It will also be linked in pre- and post-show emails for you to read ahead of time.
Digital playbills also create a more accessible option for patrons with low vision and we are committed to making our content accessible to everyone. Large-print copies will be available upon request at the Ticket Office.

Ticket Sales are going Cashless!
Continuing our efforts to reduce touchpoints, the Ticket Office will not be accepting cash sales for current performances. Guests are encouraged to utilize Credit/Debit or Eaglebucks cards to help maintain a low-contact experience on-site.

While American University and the Katzen Arts Center will be following all of the above best practices, these protocols do not offer absolute protection against contracting COVID-19. Each guest assumes their own risk upon entering the facility and any events.